Identification and address of the person in charge: 

Serenity Organizers ("Company", "we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how Serenity Organizers collects, uses and discloses and is responsible for your personal information in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Individuals, stating that it is domiciled at 458 N. Doheny Drive #69577, West Hollywood, CA 90048.

This Privacy Policy applies to our website: https://www.serenity-seats.com/ and its associated subdomains (collectively, our "Service") together with our application, Serenity Organizers. By accessing or using our Service, you indicate that you have read, understood and agreed to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

 

Definitions and key terms: 

To help explain things as clearly as possible in this Privacy Policy, whenever reference is made to any of these terms, they are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
• Company: When this policy mentions "Company", "we", "us" or "our", it refers to Serenity Organizers LLC, which is responsible for your information under this Privacy Policy.
• Platform: Serenity Organizers' public-facing website, web app or digital app.
• Country: where Serenity Organizers trades or the owners/founders of Serenity Organizers, in this case it is
• Customer: refers to the company, organization or person who uses the Service and purchases products from Serenity Organizers to manage relationships with its consumers or users of the service.
• Device: Any device connected to the Internet, such as a phone, tablet, computer, or any other device that can be used to visit Serenity Organizers and use the Services.
• IP Address: Each device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks.  Often, an IP address can be used to identify the location from which a device connects to the Internet.
• Personnel: refers to those persons who are employed by Serenity Organizers or are under contract to perform a service on behalf of one of the parties.
• Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.
• Service: refers to the service provided by Serenity Organizers which is the sale of products as described in the relative terms (if available) and on this platform.
• Third Parties: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
• Website: The Serenity Organizers site, which can be accessed through this URL: https://www.serenity-seats.com/
• You: a person or entity using the Serenity Organizers Services.

  

Data processing:

What information do we collect? 

We collect information from you when you visit our platform, register on our site, place an order, subscribe to  our newsletter, respond to a survey or fill out a form.

• Name
• Emails
• Billing addresses
• Debit/credit card numbers

 

Personal data processing purpose:

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us better respond to your individual needs).
• To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you).
• To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
• To process transactions.
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails.

 

Options and limitations of use and disclosure of the data collected:

When does Serenity Organizers use third-party end-user information? 

Serenity Organizers will collect the end-user data necessary to provide Serenity Organizers services to   our customers.

End users may voluntarily provide us with the information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

 

When does Serenity Organizers use  third-party customer information? 

We receive information from third parties when you communicate with us. For example, when you send us your email address to show interest in becoming  a Serenity Organizers customer, we receive information from a third party that provides automatic fraud detection services to Serenity Organizers. Occasionally, we also collect information that is made publicly available on social media websites. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

 

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You may opt out of any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We don't send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites such as Facebook, where we display personalized advertising to specific individuals who have opted in to receive communications from us. Email addresses sent only through the order processing page will be used for the sole purpose of sending you information and updates related to your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set forth in this Policy.  Note: If at any time you wish  to unsubscribe from receiving future  emails, we include detailed unsubscribe instructions at the bottom of each email. 

 

How long do we keep your information?

We retain your information only as long as we need it to provide you with Serenity Organizers and fulfill the purposes described in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. Where we no longer need to use your information and it is not necessary for us to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or de-personalise it so that we cannot identify you.

 

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by or is under common control with Serenity Organizers, whether owned or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

 

Data collection:

Where and when is customer and end-user information collected?

Serenity Organizers will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

If you are a Serenity Organizers worker or applicant, we collect the information you voluntarily provide to us.  We use the information collected for human resources purposes to administer benefits to workers and select applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we hold regarding you. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

 

Data transfer:

 We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our affiliated companies and current and future business partners, and if we are involved in a merger, sale of assets or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

 We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, database storage and administration , email management, storage marketing, credit card processing, service, and  fulfillment of orders for products and services that you can purchase through the platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytical purposes with third parties, such as web analytics partners, application developers, and ad networks. If your IP address is shared, it can be used to estimate the overall location and other technological data, such as connection speed, whether you have visited the platform in a shared location, and the type of device used to visit the platform. They can aggregate information about our advertising and what you see on the platform and then provide audits, investigations and reports for us and our advertisers.

 We may also disclose personal and non-personal information about you to the government, law enforcement officials or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to complaints, legal process (including subpoenas), to protect our rights and interests or those of a third party, security  of the public or of any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with applicable court orders, laws, rules and regulations.

 

Could my information be transferred to other countries?

Serenity Organizers is incorporated in the United States of America (USA). Therefore, information collected through our website, through direct interactions with you or from the use of our help services may be transferred from time to time to our offices or staff, or to third parties, located around the world, and may be viewed and hosted anywhere in the world,  including countries that may not have laws of general application governing the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the foregoing, you voluntarily consent to the cross-border transfer and hosting of such information.

 

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Serenity  Organizers or any of its corporate affiliates (as defined herein), or the portion of Serenity Organizers or any of its corporate Affiliates to which the Service relates,  or in the event that we discontinue our business or file a petition or have filed a petition against us in the event of bankruptcy, reorganization or similar proceeding, provided that the  third party agrees to adhere to the terms of this Privacy Policy.

  

MEANS TO EXERCISE THE ACCESS, RE-ELECTRIFICATION, CANCELATION AND OPPOSITION RIGHTS (ARCO rights):

 

The holders of personal data enjoy the rights of access, rectification, cancellation and opposition provided for in Chapter II of the Federal Law on protection of Personal Data held by Individuals.

You have the right to know what personal data we hold about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

For the exercise of any of these rights, the person concerned must submit to the "Company" a request (hereinafter "APPLICATION") to which he must accompany the following: 

The name of the owner and address or other means for us to communicate your response;

The documents that prove your identity or, where appropriate, the legal representation of the owner;

The clear and precise description of the personal data in respect of which it is sought to exercise any of the aforementioned rights, and

Any other element or document that facilitates the location of personal data.

In the case of requests for rectification of personal data, the owner must indicate, in addition to the above, the modifications to be made and provide the documentation that supports their request.

In the case of revocation of consent, the owner must indicate, in addition to the above, the date and means by which he granted his consent for the processing of Personal Data, in order to facilitate the location of the same in our databases.

The request referred to to to exercise your ARCO rights will be attended by us and you must send the above REQUEST via email to Info@SerenityOrganizers.co. This request will be analyzed and if appropriate, you will be contacted through the email or address that you have provided us for this purpose, within 20 calendar days following the receipt of your request in order to make effective any of the aforementioned rights.

You may at any time revoke the consent you have given us for the processing of your personal data, as well as limit the use or disclosure thereof, by sending the REQUEST by email to the following address Info@SerenityOrganizers.co. However, it is important that you bear in mind that not in all cases we will be able to meet your request or conclude the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we can not continue to provide the service you requested, or the conclusion of your relationship with us.

 

Data protection:

Is the information collected through the Serenity Organizers Service secure?

 We take precautions to protect the security of your information. We have physical, electronic, and administrative procedures in place to help safeguard, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems are foolproof, including encryption systems . In addition, people may commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we make every reasonable effort to protect your personal information, we cannot guarantee its absolute security . If applicable law imposes any unwaivable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

 

How do we protect your information? 

We implement a variety of security measures to maintain the security of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All confidential/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our database of payment gateway providers only to make it accessible by those authorized with special access rights to such systems, and they must keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) is never archived. However, we cannot guarantee the absolute security of the information you transmit to Serenity Organizers or guarantee that your information on the service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical conditions, technical or managerial safeguards.

 

Governing law:

This Privacy Policy is governed by the laws of Mexico without regard to its conflict of law provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-U.S. Framework.

The laws of Mexico, excluding its conflicts of laws, shall govern this Agreement and your use of the platform. Your use of the platform may also be subject to other local, state, national or international laws.

 

Use of cookies and links to third-party sites: 

This Privacy Policy applies only to the Services. The Services may contain links to other websites that Serenity Organizers does not operate or control. We are not responsible for the content, accuracy or opinions expressed on such websites, and such websites are not researched, monitored or verified for our accuracy or completeness. 

Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

 

Cookies

Serenity Organizers uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential for their use. However, without these cookies, certain features, such as videos, may not be available or you will be asked to enter your login details each time you visit the platform, as we would not be able to remember that you were logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

 

Block and disable Cookies and similar technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to use all of its features and services completely. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or a cookie category does not delete the cookie from your browser, you must do it yourself from your browser, you must visit the help menu of your browser for more information.

 

Third Party Services

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Serenity Organizers shall not be liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof.  Serenity Organizers does not and will not assume any obligation or liability to you or any other person or entity for the Third Party Services.

The Third Party Services and links to them are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

 

Information about the General Data Protection Regulation (GDPR):

We may collect and use information from you if it belongs to the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it under protection against replication or misuse.

 

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect the data of EU residents and improves the control that EU residents have over their personal data.

The GDPR is relevant for any company operating globally and not just for EU-based companies and EU residents. Our customers' data is important regardless of where it is located, which is why we have implemented GDPR controls as our gold standard for all of our operations around the world.

 

What is Personal Data?

Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

Data protection principles include requirements such as:

• The personal data collected must be processed in a fair, legal and transparent manner and must only be used in the manner that an individual would reasonably expect.
• Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose.Organizations must specify why they need personal data when they collect it.
• Personal data should not be kept longer than necessary to fulfill its purpose.
• Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and have their data updated, deleted, restricted, or moved to another organization.

 

Why is GDPR important? 

GDPR adds some new requirements regarding how companies must protect the personal data of the individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. At Serenity Organizers we firmly believe that the privacy of your data is very important and we already have strong security and privacy practices that go beyond the requirements of this new regulation.

 

Individual rights of the data subject: access, portability and deletion of data

We are committed to helping our customers comply with GDPR data subject rights requirements.  Serenity Organizers processes or stores all personal data in providers that comply with DPA and have been fully examined. We store all conversations and personal data for a maximum of 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for more than 60 days.

We understand that if you work with EU customers, you should be able to provide them with the ability to access, update, retrieve and delete personal data. We've been set up as self-service from the start and have always given you access to your data and your customers' data. Our customer support team is here for you to answer any questions you may have about working with the API.

 

Payment details:

With respect to any credit or debit card or other payment processing details you have provided to us, we are committed to ensuring that this confidential information is stored as securely as possible.

 

Children's privacy:

We collect information from children under the age of 13 just to improve our services. If you are a parent or guardian and know that your child has provided us with personal data without your permission, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

 

California residents 

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to disclose information about the rights that California residents have under California law. You can exercise the following rights:

• Right to know and access. You may submit a verifiable request for information regarding: (1) categories of Personal Information we collect, use, or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
• Right to equal service. We will not discriminate against you if you exercise your privacy rights.
• Right to delete. You may submit a verifiable request to close your account and we will delete any Personal Information about you that we have collected.
• Request that a company that sells a consumer's personal data do not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

We do not sell our users' personal information.

For more information about these rights, please contact us.

 

California Online Privacy Protection Act (CalOPPA):

CalOPPA requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it, which we explained above.

CalOPPA users  have the following rights:

• Right to know and access. You may submit a verifiable request for information regarding: (1) categories of Personal Information we collect, use, or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
• Right to equal service. We will not discriminate against you if you exercise your privacy rights.
• Right to delete. You may submit a verifiable request to close your account and we will delete the Personal Information about you that we have collected.
• Right to request that a company that sells a consumer's personal data does not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

We do not sell our users' personal information.

For more information about these rights, please contact us.

 

Changes to our privacy policy:

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before making changes to this Privacy Policy and give you the opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

  

Consent:

We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our platform or making a purchase, you hereby agree to our Privacy Policy and agree to its terms.

By using Serenity Organizers or communicating with us directly, you signify your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

 

Contact us: 

Feel free to contact us if you have any questions via email: Info@SerenityOrganizers.co

 

Ifai:

If you consider that your right to the protection of your personal data has been injured by any conduct or omission on our part, or you presume any violation of the provisions of the Federal Law on Protection of Personal Data Held by Individuals, its Regulations and other applicable laws, you may file your disagreement or complaint with the Federal Institute for Access to Information and Data Protection (IFAI) in Mexico. For more information, we suggest you visit their official website www.ifai.org.mx.